Question 1

How do I become a verified vendor on Kwari?

Accepted Answer

Simply register as a Vendor and upload your National ID and business documents. Our team manually reviews every application to ensure all sellers are legitimate, protecting both you and the marketplace's reputation.

Question 2

Can I receive just part of my order if some items are unavailable?

Accepted Answer

Yes. If an order contains items from multiple vendors, they are processed individually. If one item is unavailable, the rest of your order proceeds as normal, and you are refunded for the missing piece.

Question 3

Is there a commission for selling on Kwari?

Accepted Answer

Yes. To support our secure escrow service, physical item verification, and logistics network, Kwari adds a service commission to the vendor's price. The final price you see as a buyer is all-inclusive.

Question 4

How do I withdraw (cash out) funds from my Kwari Wallet?

Accepted Answer

You can request a 'Cash Out' from your wallet dashboard. For your security, this requires a verification code (OTP) sent to your phone and is processed securely to your registered bank account once approved.

Question 5

As a vendor, when do I receive payment for my sales?

Accepted Answer

Payouts are automated for your convenience. Once a Kwari Logistics Agent verifies and picks up the item from your location, the system triggers the payout directly to your registered bank account.

Question 6

What happens if I pay for an item that is out of stock?

Accepted Answer

If a vendor cannot fulfill an item, you will be notified immediately. The funds for that item are automatically credited back to your Kwari Wallet, which you can use for future purchases or withdraw to your bank account.

Question 7

How do you ensure the quality of the fabrics I buy?

Accepted Answer

Every order undergoes a hands-on inspection by a Kwari Logistics Agent at the vendor's location. We verify the fabric pattern, weight, and condition against your order before it is cleared for delivery.

Question 8

What should I do if I have a problem with my order?

Accepted Answer

Our dedicated support hub is always ready to assist. You can reach out to us via the 'Contact Us' page for any inquiries regarding your orders, payments, or account settings.

Question 9

Will I be notified when my order status changes?

Accepted Answer

Yes. Transparency is our priority. You will receive real-time updates via Email and SMS at every milestone—from payment confirmation and vendor approval to agent pickup and final delivery.

Question 10

Does Kwari store my credit card details?

Accepted Answer

No. All payments are processed through secure, industry-leading partners like Paystack. We do not store your full card information on our servers, ensuring your financial data remains private and secure.

Question 11

How is my money protected after I pay for an order?

Accepted Answer

Kwari uses a secure escrow system. Your payment is held by the platform and only released to the vendor after one of our Logistics Agents has physically inspected the items and confirmed they match your order exactly.

Frequently Asked Questions

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